Shipping Policy

This Shipping Policy explains how Auraq processes, ships, and delivers orders within the United States. It also provides information about shipping charges, order cut-off times, processing and transit times, estimated delivery, shipping carriers, delayed packages, address issues, and order changes or cancellations. By placing an order with Auraq, customers agree to the shipping terms described below.

Shipping Area

Auraq currently ships within the United States only. We do not currently offer international shipping or delivery to addresses outside the United States. Customers must provide a complete and accurate US delivery address when placing an order.

If an order contains a delivery address outside our available shipping area, we may be unable to process or fulfill the order.

Shipping Charges

Auraq charges a flat shipping rate of $30 USD per order for delivery within the United States. The applicable shipping charge will be displayed during checkout before the order is completed.

Shipping Charge: $30 USD flat rate

Customers should review their shipping information and total order amount before completing their purchase.

Order Cut-Off Time & Business Hours

Our order cut-off time is 5:00 PM (EST) on business days. Orders placed before 5:00 PM EST will be processed according to our standard processing schedule.

Orders placed after 5:00 PM EST will generally be treated as received on the next business day. Our business days are Monday to Friday. Orders placed on weekends or public holidays will begin processing on the next available business day.

Processing Time

Orders generally require 1 to 2 business days for processing. Processing includes reviewing order information, preparing the item for shipment, and arranging dispatch.

Processing time does not include transit time. Saturdays, Sundays, and applicable public holidays are not counted as standard business days.

Transit Time

Once an order has been processed and dispatched, the estimated transit time is 6 to 7 business days.

Transit time begins after the package has been handed over to the shipping carrier. Actual transit times may vary depending on the delivery destination, carrier operations, weather conditions, or transportation disruptions.

Estimated Delivery Time

Our estimated total delivery range is 7 to 9 business days, with a typical estimated delivery time of approximately 8 to 9 business days.

• Processing Time: 1 to 2 business days
• Transit Time: 6 to 7 business days
• Estimated Delivery Range: 7 to 9 business days
• Typical Estimated Delivery Time: Approximately 8 to 9 business days

Delivery times are estimates and are not guaranteed delivery dates. Circumstances outside our direct control may occasionally cause an order to arrive later than estimated.

Shipping Carriers & Tracking

Auraq uses reliable shipping carriers for orders shipped within the United States. The carrier used depends on package size, destination, and availability.

Where tracking information is available, it will be provided via email after the order has been dispatched. Customers can use the provided tracking link to follow the progress of their shipment or use our dedicated Track Order page.

Order Changes and Cancellations

Customers may request an order change or cancellation within 24 hours of placing the order. To request a change or cancellation, contact us at support@auraq.shop as soon as possible with your order details.

Requests received after 24 hours may not be accepted, especially if the order has already entered processing or dispatch. If an order can no longer be cancelled, please review our Return & Refund Policy once the package arrives.

Shipping Address & Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately within the 24-hour window.

Auraq cannot guarantee successful delivery when incorrect or incomplete address details are provided. If a package is returned due to an incorrect address or failed delivery attempt, additional reshipment charges may apply.

Late, Missing, or Damaged Packages

If your order has not arrived within the estimated 7 to 9 business days, or if tracking shows an unexpected delay, please contact us at support@auraq.shop so we can investigate with the carrier.

If an item arrives damaged during shipping or does not correspond with your order, please retain the packaging and email us immediately with clear photos and order details. For full details on returns and replacements, review our Return & Refund Policy.

Changes to This Policy

Auraq may update this Shipping Policy when necessary to reflect operational, carrier, or legal adjustments. Updated policies will be posted on this page.

Shipping Support & Contact