We Are Here To Assist Your Interior Journey
Have questions regarding our decor collections or need assistance with an order? Connect with our team for prompt and dedicated support.
Store Information
Reach out to us through any of the channels below or fill out the form, and our support team will respond promptly.
Office Address
Phone Number
Support Email
Business Hours (Eastern Time - ET)
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
Send Us A Message
Please fill out the form below with your inquiry, and we will get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common queries regarding customer support and response times.
How quickly does your team respond to inquiries?
We typically review and reply to all customer support emails within 24 business hours.
Can I modify or cancel my order after submitting it?
If your order has not been dispatched yet, you can contact our support team immediately via phone or email to request modifications.
What should I do if I receive a damaged item?
Please share photos of the item along with your order ID at support@auraq.shop, and our team will assist you with a replacement right away.
