Return & Refund Policy

This Return & Refund Policy explains the conditions and procedures for returning products purchased from Auraq and how eligible refunds are handled. We accept eligible returns for both defective and non-defective products within the return period described below. Please review this policy before requesting a return.

Return Window

Auraq accepts eligible return requests within 30 days of delivery.

Customers should contact us within the 30-days return period if they wish to return an eligible product. Return requests submitted after the applicable 30-days period may not be accepted.

Eligible Returns & Return Conditions

Auraq accepts returns for both defective and non-defective products, subject to the conditions stated in this policy:

• Defective Returns: Includes eligible products that arrive damaged, defective, or incorrect.
• Non-Defective Returns: Includes eligible products that the customer decides they no longer wish to keep within the applicable return window.

To be eligible for a return, the product should be returned in an appropriate condition and include all original components and accessories. For non-defective returns, the product should not have been intentionally damaged, altered, or misused.

How to Request a Return

To begin a return request, contact us at support@auraq.shop within 30 days of receiving your order. Please provide the following details:

• Your order number and details
• The product you wish to return
• The reason for the return
• Details and supporting photographs of any defect, damage, or incorrect item received

After reviewing your request, Auraq will provide instructions for shipping the product back. Please do not send products back without contacting us first.

Return Shipping & Labels

Responsibility for return shipping costs depends on the reason for the return:

• Auraq Error (Defective/Damaged/Incorrect Item): If the return is due to an error on our part, Auraq will cover the return label cost.
• Customer Preference / Non-Defective Return: If you are returning an item due to a change of mind, the customer is responsible for the return shipping or label cost.

Exchanges & Restocking Fees

• Exchanges: We do not offer direct product exchanges. If you require a different product, please submit a return request for your item and place a new order separately.
• Restocking Fee: $0 USD (No restocking fee charged for eligible returns)

Refund Process & Timeline

After a returned product is received and inspected to confirm eligibility, the applicable refund will be processed.

• Refund Method: Original payment method used for purchase
• Refund Processing Time: Within 10 business days after receipt and review

Once processed, additional time may be required before the funds appear in your account depending on your bank or credit card provider. If you have not received your refund after the expected timeframe, please contact your financial institution or email us for assistance.

Order Changes & Cancellations

Customers may request an order change or cancellation within 24 hours of placing the order by emailing support@auraq.shop. If the order has already entered processing or dispatch, a cancellation may not be possible, and the standard return procedure must be followed once the package is received. For more details, review our Shipping Policy.

Changes to This Policy

Auraq reserves the right to update this Return & Refund Policy to reflect operational, legal, or regulatory adjustments. Updated policies will be published directly on this page.

Returns Support & Contact