Privacy Policy

This Privacy Policy explains how Auraq collects, uses, stores, and handles personal information when customers visit our website, contact us, or place an order. We respect the privacy of our customers and aim to handle personal information responsibly and in accordance with applicable data protection requirements. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact customer support, or otherwise interact with Auraq, we may collect personal information that is reasonably necessary to provide our products and services. The information we collect may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Customer support communications
• Payment-related transaction information
• IP address
• Browser and device information
• Website usage information

The specific information collected depends on how you interact with our website and services.

Information You Provide to Us

We collect information that you voluntarily provide when placing an order, completing checkout, contacting customer support, or communicating with Auraq.

Customers are responsible for providing accurate and current information when submitting an order or contacting us. This information may be necessary to process orders, communicate about purchases, provide customer support, and fulfill customer requests.

Payment Information

When you make a purchase, payment information is processed through the payment services available through our checkout.

Auraq accepts the payment methods displayed and available at checkout. Payment-related information may be handled by the applicable payment provider in order to authorize and process your transaction.

We do not ask customers to send complete payment card details through regular email or chat. For more information about payments and billing, please review our Payment Policy.

How We Use Personal Information

Auraq may use personal information for legitimate business and operational purposes connected with providing our website, products, and customer services. We may use information to:

• Process and manage customer orders
• Arrange order fulfillment and delivery
• Process and verify payments
• Communicate about orders and customer requests
• Provide customer support
• Respond to questions and enquiries
• Maintain appropriate transaction and business records
• Identify and address technical or operational issues
• Help protect our website and transactions against misuse or fraudulent activity
• Comply with applicable legal and regulatory obligations

We use personal information only where there is an appropriate reason for doing so.

Order and Delivery Information

When a customer places an order, we collect information necessary to process and fulfill that order. This may include the customer’s name, contact details, billing information, delivery address, and order information.

Certain information may need to be shared with service providers involved in fulfilling an order, such as payment processors or delivery providers, where necessary to provide the requested service.

For complete information regarding our delivery procedures, please review our Shipping Policy.

Customer Communications

If you contact Auraq through email, chat, or another available communication method, we may collect and retain the information included in that communication.

We may use this information to respond to your enquiry, assist with an order, address a customer service issue, or maintain appropriate records of our communications.

Automatically Collected Information

When you access our website, certain technical information may be collected automatically by our website or related technologies. This may include information such as your IP address, browser type, device type, operating system, pages visited, referring pages, and general website interaction information. This information may be used to operate the website, identify technical issues, understand website usage, maintain security, and improve website functionality.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that help the website operate and support certain functionality. Cookies are small data files stored on a user’s device or browser. Depending on how our website is configured, cookies may be used for functions such as maintaining shopping-cart activity, remembering website preferences, supporting checkout, maintaining website security, and understanding website usage.

Some cookies may be necessary for the website to function correctly, while others may depend on the services and features enabled on the website. Where required by applicable law, users may be provided with choices regarding non-essential cookies. Browser settings may also allow users to control or delete certain cookies, although disabling necessary cookies may affect website functionality.

How We Share Information

Auraq does not need to make personal information publicly available in order to provide our services. However, personal information may be shared with third-party service providers when reasonably necessary to operate our website, process transactions, fulfill orders, provide customer services, or comply with legal obligations.

These service providers may include payment service providers, shipping and delivery providers, website hosting or technical service providers, customer support service providers, professional advisers, and authorities where disclosure is legally required. We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

Third-Party Service Providers

Some functions of our website may depend on third-party service providers. These providers may process certain personal information according to their own privacy practices and applicable contractual or legal requirements. Auraq does not control the independent privacy practices of third-party websites or services.

Legal Reasons for Processing Information

Depending on the circumstances, personal information may be processed because it is necessary to fulfill an order or customer request, comply with a legal obligation, support legitimate business interests, or where consent has been provided.

Data Retention

Auraq retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and transaction records, resolving disputes, and meeting applicable legal, accounting, or regulatory obligations.

Data Security

Auraq takes reasonable administrative and technical measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on applicable data protection law, you may have rights concerning your personal information, including the right to request access, correction, restriction, or deletion of your personal data.

Accessing, Correcting, or Deleting Your Information

If you believe that personal information held by Auraq is inaccurate, or if you would like to request access or deletion of eligible personal information, please contact us at support@auraq.shop.

Children’s Privacy

Our website and products are not intended to collect personal information from children where parental or guardian authorization would be required under applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. Auraq is not responsible for the privacy practices, content, or security of independent third-party websites.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the Right to Know, Right to Delete, Right to Opt-Out of the sale of personal information (Auraq does not sell personal information), and the Right to Non-Discrimination. To exercise these rights, please contact us at support@auraq.shop.

Changes to This Privacy Policy

Auraq may update this Privacy Policy when necessary to reflect changes in our website, business operations, service providers, or legal requirements. Any revised Privacy Policy will be published on this page with an updated revision date.

Privacy Questions and Requests